The better you can identify and understand your customer’s emotions the more you improve your sales success. It helps across the entire sales cycle - from prospecting to positioning as well as when you close the sale. During the course you will learn to use Emotional Intelligence techniques that strengthen your communications competencies and your ability to understand and read other people’s emotions, needs, and wants. A combination of classroom training and exercises secures that you will not just pick up skills – you will be motivated to practice what you learned – to turn skills into competencies – and you will want to continue on the learning curve when you move forward.
The main objectives are that you learn to: